General Insurance Association of Singapore (GIA)  launched  the  Singapore  General  Insurance  Code  of  Practice  to  establish a new standards framework for the industry with effect from 1st January 2003. Sompo Japan Asia is member of GIA who has committed to comply with the Code of Practice.

The  objective  of  the  code is  to  ensure   that general  insurance customer is treated fairly and received a high standard of service. The code sets minimum  standards  regulating  the  sales,  advisory  and service standards of the general insurer, intermediary (including agents and brokers) and anyone acting for the general insurer.

Insurance products and services covered under the code encompass all individual or personal lines insurances. 


For details, please refer to :

GIA Website: http://www.gia.org.sg 

In our continuous efforts to provide the highest quality services, we have adopted the  General Insurance Industry’s   Code of Practice for Personal Line Insurance since January 2003. On our own accord, we further extended this code  to commercial lines (except group  hospitalization & marine cargo claims) as well in October 2004.

The aim of the Code of Practice is to raise the standards of practice and service  in the insurance  industry. With  this  concept in mind, we always strive to conduct our business with the highest professional standard. We believe our  efforts as  above enable us to render the best services to our customers that distinguish us from our competitors.

In order to  meet our customers’ requests more effectively, we will appreciate  any  feedback. For  your  feedback  or  request, please  feel  free  to  contact us at adelinel@sompojapanasia.com. It is always our pleasure to respond to the requests from our valued customers.